FAQ'S – GIANNOPOULOS.GR
Below FAQ are some common concerns of our clients before purchasing our products, if you have other questions, please just send it to shop@giannopoulos.gr
GIANNOPOULOS.GR is the online shop of GIANNOPOULOS - HOUSE OF QUALITY. A 38 years old Official Authorised Fashion Retailer.
Our offices are located in Piraeus, Greece.
Yes, we do. We have 2 fashion stores, located in 2 major areas of the capital (Athens) of Greece.
Our main store is located in Piraeus and our second store is located in Glyfada.
Yes. ALL our Products are 100% Genuine. We buy ONLY from the Official Companies we officially represent. We don't buy from middle companies. That way we are sure and we can guarantee our quality.
You can turn on/off the animation in the Setting page.
Yes, we ship all over the globe. We can deliver your order to every single corner of the earth. Not at space though.
Yes. We offer personalised assistance to make you purchasing experience happy and smooth. 
Yes, we use all the latest technologies to ensure safe and secure transactions. Our systems use advanced anti-fraud security safeties.
Yes, just put it in the ''additional notes'' box during the checkout process and we will pack your order as a gift. No price tags inside. Only an exchange voucher in case the receiver would like to exchange the product with another of his/her choice.
No problem. We are here to assist you. If your product meets the exchange requirements, just drop us an email and send it back. You will have to pay for the return shipping costs, but we will be glad to assist you in finding what you need to make you happy.
No problem again. If your product meets the exchange requirements, just send the product back and we will issue an electronic credit note on your behalf, to use it in your next purchase, when you are ready. 
You will have to contact us and ship your product back - on your expense - within 14 days upon received. The product must be in perfect condition, 100% unused, carefully packed as you received it and with all price and brand tags attached, without removal signs. We are strict about the product condition, because we want all our customers to receive the flawless high quality products in their perfect condition, that they deserve.
We don't give refunds, except in special cases where we have made a fault on your order or your product has been send with a defect. We do make exchanges or give electronic credit notes though. You can read more about our Returns policy in our Terms and Conditions documentation. For more information click here: Terms & Conditions.
Our Customer Service is always alert & you can reach by the following ways:
Email Support: shop@giannopoulos.gr  24/7 Weekends / Holidays / Night Hours
Chat: Through our website Extended Office Hours 16/7
Phone Support: +302104131488 Office Hours
Mobile Phone or Text Support: +306972707270 Office Hours
What's Up Support: +306972707270 Office Hours
Viber Support: +306972707270 Office Hours
Skype Support: GIANNOPOULOS.GR SUPPORT or +306972707270 Office Hours
No problem. Just drop us an email at shop@giannopoulos.gr or through our contact page here